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The Stage News

BOOKING TICKETS AT THE FROME MEMORIAL THEATRE

Box Office Opening Times:

Monday to Saturday 9.30am - 1.00pm - Except Bank Holidays.

On show nights the Box Office opens 1 hour before the performance.

A £1.00 transaction charge is added per booking for our restoration fund to assist with ongoing restoration projects within the theatre.

Booking Online – open 24 hours a day, 7 days a week

Customers booking on line can either select their own seats or alternatively let the system select the best seats available.

Tickets purchased online will incur a £1.00 per ticket processing fee. Our internet sales are hosted by an external organisation and the fee covers the cost of providing an internet service. The transaction will appear on your account statement as Tickets.com. Presentation of your confirmation e-mail as proof of purchase will be requested for all tickets collected at the Box Office. If tickets are to be posted a charge of £1.00 will be added.

Single seats - when booking online the system will not allow single seats to be left unoccupied for example, leaving an empty seat between booked seats or at the end of a row. If, when trying to book a single seat, you receive a warning message please look elsewhere in the auditorium for your seats or call the Box Office for further assistance.

 

Booking By Phone:

Call the Box Office on 01373 462795 during opening times. Our answerphone will take your call out of hours, with messages processed on the next working day.

We accept Mastercard, Visa, Electron, Solo and Maestro cards. Tickets can be sent out by post for a charge of £1.00 alternatively, paid tickets can be collected from the Box Office.

All tickets must be paid for at time of booking. We do not reserve tickets without payment.

 

Booking By Post:

Please send details of your requirements to us at: Frome Memorial Theatre, Christchurch Street West, Frome, Somerset. BA11 1EB enclosing a cheque made payable to FMTT. If you would like your tickets posted to you please add £1.00 or enclose a stamped SAE.

Payment by cheque must be received at least 10 days prior to a performance.

 

Group Booking:

Group discounts are available for purchases of 10 or more tickets on some of the theatres performances.

Please note – Group Bookings are not avaialbe for online purchases and can only be booked via the Box Office.


Tickets:

For all ticketing queries please contact the Box Office during opening hours, if the query is not urgent then you can always leave a message on the Box Office answerphone and it will be dealt with on the next working day. Please do not send your queries to the theatre's e-mail address.


Children:

Children under the age of three years of age are permitted to sit on the parents / grandparents lap and no ticket purchase is necessary for the child. A ticket must be purchased for children aged three years upwards.

The minimum age for a child to attend unaccompanied is 12 years old.

 

Refunds & Exchanges:

We regret that we are unable to make refunds or exchanges once tickets have been paid for. Tickets can be returned for resale only if the performance has been sold out. An administration fee of £2 per ticket will be charged. The FMT reserves the right to sell its own tickets first. This does not affect your statutory rights.

 

Concessions:

These vary with individual shows, and may include Children and Theatre Members – please check with the Box Office. Child concessions, when applicable, are for children under the age of 16 years of age. .

 

Accessibility:

The theatre has 4 designated spaces for wheelchair or motorised scooter users. These spaces should be pre-booked as the theatre cannot guarantee spaces upon arrival. Users of the designated spaces should be accompanied by a carer whose seat will be adjacent to the designated space. Only one ticket will need to be purchased for the designated space and carer's seat.

Patrons who do not book one of the designated spaces and are able to make their own way to their seats unaided can enter the auditorium either via the foyer or one of the side exits whilst leaving the wheelchair / motorised scooter in the foyer.

In addition, there are 7 car parking spaces situated directly outside the theatre foyer for the use of our wheelchair or disabled patrons. Car park spaces must be pre-booked to avoid disappointment upon arrival. Mini buses by prior appointment only.

For those patrons using walking aids such as sticks or crutches, access to the auditorium is permissible and once seated the walking aid must be stowed safely under the seat.

For the safety of the individual and those in the nearby vicinity, patrons using Zimmer or walking frames will not be allowed to take these aids into the auditorium. The aids must remain in the foyer prior to the patron making their way, unaided, to their seats. Where necessary appropriate assistance will be provided by the theatre Stewards to enable access to the patrons seat.

In the event of evacuation all patrons are to leave the theatre via the designated fire exits and will not be allowed to retrieve their wheelchair / motorised scooter / walking aid from the foyer.

If patrons are unable to meet the above conditions of entry then this will result in a ticket refund.

Guide, hearing or other working dogs are welcome. Please notify Box Office at time of booking.

Essential Companion Scheme

Frome Memorial Theatre is committed to making your theatre visit an accessible and enjoyable experience. We would like everyone to enjoy the services that we offer and in order to further this commitment, we have adopted the Essential Companion Scheme. This scheme is offered to those who need somebody to be present in order to assist them to readily access the theatre and its services through the means of mobility or guidance.

Further information plus an application form can be found by selecting this link, or can be obtained from our Box Office.

Please contact the Box Office on 01373 462795 for further information on the above and for advice on seat selection.

 

PRICES, DATES & TIMES ARE CORRECT AT THE TIME OF PUBLISHING

 

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